Privacy Policy

Last Updated: August 4th 2024

This Privacy Policy outlines the policies and procedures regarding the collection, use, processing, and disclosure of personal data by Text Torrent, Inc. ("Company," "we," "us," or "our"). By accessing or utilizing our services, you expressly acknowledge and consent to the terms set forth in this Privacy Policy.

1. Collection and Retention of Personal Data

Text Torrent collects and retains certain categories of personal information provided by users, including but not limited to:

  • Personal Identifiers: Full name, email address, phone number, and any other contact details voluntarily provided by the user.
  • Billing and Payment Data: Financial information, including credit card details and transaction history, necessary for service processing and fraud prevention.
  • Usage and Activity Data: Message logs, account activity records, and service interaction data to ensure regulatory compliance, operational integrity, and fraud mitigation.

All data collected shall be retained only for the period necessary to fulfill the purposes for which it was obtained, unless otherwise required by applicable law or legitimate business needs.

2. Legal Basis for Processing Personal Data

Text Torrent processes personal data under the following legal bases:

  • Contractual Necessity: Data processing is essential to provide services requested by the user.
  • Legal Compliance: To comply with regulatory obligations, law enforcement requests, and carrier-mandated policies.
  • Legitimate Business Interests: To maintain service integrity, prevent fraudulent activity, enhance security measures, and improve user experience.

3. Use of Personal Data

User data may be collected and processed for the following purposes:

  • Service Provisioning: Facilitating transactions, delivering communication services, and managing user accounts.
  • Compliance and Security: Monitoring activity to ensure compliance with applicable laws and Twilio’s Acceptable Use Policy.
  • Fraud Prevention and Dispute Resolution: Investigating unauthorized access, fraudulent activities, and handling chargeback disputes.
  • Legal Obligations: Responding to legal requests, court orders, subpoenas, or law enforcement investigations as required by law.

4. Billing, Payment Security, and Chargeback Policy

  • All financial transactions processed through Text Torrent are considered final and non-refundable, except in cases where a verifiable system error has prevented proper service delivery.
  • Users are prohibited from initiating chargebacks for valid transactions where services were rendered as agreed.
  • Unjustified chargeback attempts shall be deemed a material breach of this policy, leading to immediate account termination and potential collection actions.
  • In the event of a billing dispute, users are required to first engage with Text Torrent's internal dispute resolution process before escalating the matter to financial institutions.

5. Data Security and Confidentiality

Text Torrent employs industry-standard security protocols, including but not limited to:

  • Encryption and Secure Storage: All sensitive data is encrypted using advanced security measures to prevent unauthorized access.
  • Restricted Access Controls: Personal data is accessible only to authorized personnel who require such access for operational purposes.
  • Third-Party Disclosure Limitations: Text Torrent does not sell, rent, or trade personal user data to third parties. Data may only be disclosed under the following circumstances:
    • When necessary to fulfill service obligations through third-party providers (e.g., payment processors, cloud storage providers);
    • When required by applicable law, regulatory authority, or in response to lawful legal proceedings.

6. User Rights and Data Management

Users have the following rights regarding their personal data:

  • Access & Rectification: Users may request access to their personal data and seek corrections where necessary.
  • Data Portability: Upon request, users may receive a structured copy of their personal data for transfer to another service provider where technically feasible.
  • Deletion Requests: Users may submit a formal request for deletion of their personal data by contacting Info@texttorrent.com. Such requests shall be honored unless data retention is required for legal or compliance purposes;
  • Marketing Opt-Out: Users may unsubscribe from marketing communications at any time by utilizing the opt-out mechanism provided in marketing emails.

7. Cross-Border Data Transfers

Text Torrent operates globally and may process user data outside of the jurisdiction in which it was originally collected. Users consent to such cross-border transfers, provided that adequate security and compliance measures are in place to protect their information.

8. Policy Modifications and Updates

Text Torrent reserves the right to modify this Privacy Policy at any time. Any changes shall be effective upon posting on our official website. Users are encouraged to review this Privacy Policy periodically to remain informed about how their data is collected, processed, and protected.

9. Contact Information

For any inquiries regarding this Privacy Policy, data security, or user rights, please contact us at:

  • Text Torrent, Inc.
  • 800 3rd Avenue FRNT A #1337, New York, NY 10022
  • Phone: +1 (929) 244-8398
  • Email: Info@texttorrent.com

By continuing to use Text Torrent’s services, you acknowledge that you have read,
understood, and agreed to the terms outlined in this Privacy Policy.