Acceptable Use Policy
1. Introduction
This Acceptable Use Policy (“Policy”) is incorporated by reference into the Terms of Service of Text Torrent, INC (“Text Torrent,” “we,” “us,” or “our”) and applies to all users of our platform and Services. This Policy is designed to ensure lawful, responsible, and secure use of the Services provided through https://texttorrent.com (the “Site”) and any associated systems, tools, or integrations, including but not limited to SMS messaging and Twilio-powered communications.
By accessing or using our Services, you agree to comply with this Acceptable Use Policy. If you violate this Policy, we may suspend or terminate your access to the Services without notice and pursue legal remedies where applicable.
2. Prohibited Conduct
You agree not to use the Services in any way that:
(a) Violates Laws or Regulations
- Involves sending, storing, or distributing any content that violates applicable local, state, federal, or international law
- Violates industry-specific regulations or telecom policies, including but not limited to those enforced by the CTIA, TCPA, FCC, or A2P 10DLC framework.
- Supports or promotes illegal activities, scams, fraud, or deception
(b) Violates Messaging Rules and Platform Compliance
- Sends unsolicited bulk SMS ("spam") or uses misleading headers, phone numbers, or sender IDs.
- Fails to include clear opt-out language (e.g., “Reply STOP to unsubscribe”) when required.
- Messages any number that is on the Blacklist Page, has opted out, or was flagged through keyword automation on the Opt-Out Page.
- Attempts to bypass or disable compliance tools built into the platform, such as blacklisting, keyword filters, or throttling limits.
(c) Abuses the Platform or Twilio Infrastructure
- Sends excessive traffic that overloads our systems or Twilio’s infrastructure.
- Manipulates or fakes sender IDs, delivery confirmations, or responses.
- Uses the Services in any way that disrupts the experience of other users or the platform itself.
(d) Infringes on Others’ Rights
- Sends messages that contain or promote content that infringes on the intellectual property, privacy, or publicity rights of any third party.
- Uses the platform to harass, threaten, stalk, or intimidate any individual or group.
- Engages in unauthorized impersonation or misrepresentation of another person or entity.
(e) Contains or Promotes Harmful Content
- Distributes content that is defamatory, obscene, offensive, abusive, deceptive, discriminatory, or sexually explicit.
- Attempts to share viruses, malware, spyware, or any software intended to damage or compromise devices, systems, or data.
3. Restricted Industries and Use Cases
The following industries or message types are strictly prohibited from using our Services:
- Debt relief, credit repair, or loan forgiveness
- High-interest loans, payday loans, or merchant cash advances (unless specifically pre-approved and compliant)
- Gambling, sweepstakes, or lottery promotions
- Illegal drugs, CBD, or unapproved supplements
- Sexually explicit material or adult content
- Weapons, ammunition, or explosives
- Deceptive affiliate marketing or multi-level marketing schemes
- Fake giveaways or phishing attempts
Use cases that fall into these categories may be suspended immediately without refund or notice
4. Account Security and Access
You are responsible for maintaining the security of your login credentials and subaccounts. You agree not to:
- Share your password or access token with unauthorized individuals
- Create subaccounts for third parties not affiliated with your business
- Use another user’s credentials without permission
If we detect suspicious access or security risks, we reserve the right to temporarily disable your account and require verification before reinstating access.
5. System Monitoring and Enforcement
We may monitor all account activity, message traffic, and use patterns to ensure compliance with this Policy. Monitoring may include:
- Review of message logs and phone numbers
- Analysis of opt-out rates and complaint patterns
- Investigation of platform abuse or fraud attempts
We reserve the right to:
- Suspend or terminate accounts in violation of this Policy
- Report unlawful conduct to appropriate authorities or regulators
- Share relevant data with Twilio or other integration partners as part of incident review
6. Fees and Payments
Violations of this Acceptable Use Policy may result in any of the following:
- Immediate suspension or termination of your account
- Permanent blacklisting of your phone numbers or IP addresses
- Loss of credits or subscription access without refund
- Referral to law enforcement or regulatory bodies
- Legal action to recover damages or enforce compliance
7. Reporting Violations
If you believe someone is violating this Policy, please contact us immediately at info@texttorrent.com. Provide any supporting documentation or message logs so we can investigate thoroughly.
8. Updates to This Policy
We may revise this Acceptable Use Policy at any time. Changes will be posted on our website with a revised "Last Updated" date. Your continued use of the Services after such updates constitutes acceptance of the modified policy.
9. Contact Information
For questions about this Acceptable Use Policy, please contact:
Text Torrent, INC
800 3rd Avenue FRNT A #1337
New York, NY 10022
Email: info@texttorrent.com
Phone: (929) 244-8398